KarenWoodard.com
SALES, SERVICE, AND MANAGEMENT TRAINING
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Online Training Courses
All of our training programs are organized by thier respective categories of Sales Training, Service Training and Management Training. You can navigate to those categories using the links in this text or to the right.

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Selling Skills Programs  
Program Name
Click To Start
30 Days to 15 Sales (8:14)
6 P's of Success (11:03)
6 Sales Lessons From A Beagle (13:21)
Basic Fitness Knowledge for Membership Sales Staff
Creat More Referrals With the Golden Circle (8:12)
Creating Urgency without Creating Pressure - Total Time 19:42
Cycle of Life
Exceed Your Sales Goals With Your Top 30 VIP's
Getting Action From Web Inquiries (6:10)
Getting an Appointment with an Appointment Resistant Caller - Total Time 7:43
Handling Prospect Concerns and Closing on the Tour - Part 1 (13:15)
Handling Prospect Concerns and Closing on the Tour - Part 2 (10:45)
How to Host an Open House that Results in Membership Sales (6:24)

Information, Inspiration and Persuasion - Power Tools to Create Urgency (8:12)

Listening Skills for Success Part 1 (14:37)
Listening Skills for Success Part 2 (13:24)
Listen, Learn and Increase Your First Time Closing with Trial Closes (8:26)
Master the New Member Guest Privilege to Increase New Sales - Part 1 (11:04)
Master the New Member Guest Privilege to Increase New Sales - Part 2 (12:43)
Maximize Membership Sales with Spa Leads (2:49)
Maximize Sales with the First of the Month Kick Off (3:56)
Maximizing the Incoming Call (10:30)
Maximizing Your Follow Up Efforts (9:50)
New Member Guest Privilege URL Program
PIP (6:37)
Remembering Names (6:20)
Sales Success: Do You Have the Right Mindset? (17:58)
Selling Value Through Benefits not Features (6:01)
Selling Value Through Differentiation (4:47)
Super Star Motivation Tools (6:43)
Systematically & Graciously Pursuing Referrals (12:25)
The ABC Referral Program (6:19)
The "I don't know if I will use the club" Objection - Total Time 7:54
The "I have other clubs to see" Objection -
Total Time 3:44
The "I want to think about it" Objection -
Total Time 5:05
The "I want to use my free week pass first" Objection - Total Time 7:22
The "It's too expensive" Objection -
Total Time 8:50
The Spousal Objection - Total Time 5:15
Time Management: How the First Week of the Month Plays a Role in Hitting the End of Month Goal (10:00)
Tools to Unlock Your First Time Closing Ability - Total Time 9:18
Utilizing The 4 Chain Link (10:12)
   
Sales Management Training Programs  
Program Name
Click To Start

5 Tips for Finding Good Sales People (8:15)

Avoiding Professional Burnout (15:28)

Excellent Envelopes - An Excellent Way to Motivate Your Staff (5:13)

Minimize Hiring Mistakes to Maximize Performance and Staff Retention - Part 1 (15:41)

Minimize Hiring Mistakes to Maximize Performance and Staff Retention - Part 2 (18:06)

Increase Membership Sales Using Simple Points, Programs, and Policies (6:11)

Sales Interview Questions (9:30)

Sales Success Check List for the Sales Manager - Total Time 17:55
Sales Training Details for Success -
Total Time 19:33
Scheduling for Sales Success - Total Time 11:18
   
Sales Organization Training Programs  
Program Name
Click To Start
Sales Success Check List for the Sales Rep -
Total Time 21:01
   
Non-Dues Revenue Programs  
Program Name
Click To Start

A Simple Way to Build NDR Sales Each and Every Month (3:40)

An Easy Way to Increase Your Personal Training Sales Today - (6:57)

Another Easy Way to Increase Your Personal Training Sales Today (Floor Intros) -
Total Time 7:45

Another Easy Way to Increase Your Personal Training Sales Today (Leadbox promo) -
Total Time 9:05
Effective Program Promotional Material (7:02)

Increase Participation in All Club Programs (6:43)

Massage Therapists: Three Gracious and Professional Ways to Increase Business
Maximize the Pre Pigout and Post Pigout Workout (4:46)
Maximize Membership Sales with Spa Leads (2:49)
P.A.S.S. to PT Success - Part 1 (11:22)
P.A.S.S. to PT Success - Part 2 (15:31)
P.A.S.S. to PT Success - Part 3 (13:29)
Personal Trainers: The Power of Having a Niche to Book your Business in 45 Days
Retaining & Developing Tennis Business - Part 1 (2:35)
Retaining & Developing Tennis Business - Part 2 (1:41)
Retaining & Developing Tennis Business - Part 3 (4:52)
Retaining & Developing Tennis Business - Part 4 (4:53)
Selling Non-Dues Revenue Programs on the Tour to Increase Revenue and Retention -
Total Time 25:28
Spa Service Providers: 3 Gracious and Professional Ways to Increase Your Business

The Program Planner for Profitable Programs (4:40)

Tools to Shorten the Sales Cycle and Increase Selling Opportunities for Program Sales Staff (11:37)
Yet Another Way to Increase Your Personal Training Sales Today - Total Time 7:46
   
Lead Generation Programs  
Program Name
Click To Start
Current Corporate Accounts: The Monthly Sales Producer (6\:52)
Developing Group Sales - Part 1 (18:51)
Developing Group Sales - Part 2 (11:33)
Developing Group Sales - Part 3 (9:14)
Lead Wrap Up Events - Total Time 5:17
Maximize Your Promotions with the Promotional Launch - Total Time 5:54
Simple Corporate Lead Generation -
Total Time 3:21
The 5 Point Lead Generation Plan to Consistently Generate 50 More Leads Per Sales Person - Total Time 20:02
The 5 Week Accelerated Results Program for 14 More Sales Per Month – Part 1 - Total Time 13:25
The 5 Week Accelerated Results Program for 14 More Sales Per Month – Part 2 - Total Time 9:37
The Corporate Agreement - Total Time 5:13
The Corporate Blitz to Generate 75 Leads (12:16)
The Corporate Book - Total Time 3:50

The Non Profit Fundraiser Promo (10:53)

The Really Simple Renewal Process for Annual Memberships - Total Time 11:21

The Stocking Stuffer Promo to Generate 35 Sales (7:30)

   
Referral Training Programs  
Program Name
Click To Start
Creating Referrals with Kudos Cards! (9:09)
Creating Niche Referral Programs - Total Time 8:55
Employee Referral Programs that Produce Sales - Total Time 9:40
Excuse Me, May I Ask You Two Questions? (6:47)
SBWA Your Way to Sales Success -
Total Time 5:23
The New Member Guest Privilege to Graciously Increase Referral Sales - Total Time 12:51
The Profitable Party (11:33)
   
Service Training Programs  
Program Name
Click To Start
6 Service Behaviors to Make Members and Guests Feel a Part of the Club (8:41)
Always And Never (7:20)
Creating a Culture of Welcome Part 1 -
Total Time 19:07
Creating a Culture of Welcome Part 2 -
Total Time 13:08
Creating a Culture of Welcome Part 3 -
Total Time 20:58
Cycle of Growth Starts with Change (12:05)
Cycle of Life
Diffusing Difficult and Delicate Conversations (11:33)
Front Desk, Reception Desk, or Welcome Desk (3:21)
Grab Bag Training - (3:58)
How Much Does Each Lost Member Really Cost? - Total Time 8:18
How to Graciously Engage and Disengage from Conversations with Members - Total Time 12:12
Making Member Service Personal for Each and Every Staff Person- Total Time 9:19
Our True Role as a Staff Member -
Total Time 7:29
PIP (6:37)
Practical and Tactical Tools to Make Your Group Fitness Program the Sales and Retention Machine it Should Be Part 1 - Total Time 16:46
Recognizing & Preventing Sexual Abuse & Molestation - Part 1 (3:43)
Recognizing & Preventing Sexual Abuse & Molestation - Part 2 (7:31)
Recognizing & Preventing Sexual Abuse & Molestation - Part 3 (5:09)
The Blow Them Away Greeting at The Welcome Desk (7:10)
The Gracious Greeting at the Reception Desk -
Total Time 7:57
The Gracious Greeting on the Phone – immediately setting ourselves apart -
Total Time 5:08
Treating Guests Like Gold - Total Time 12:59
Utilizing the Hot Sheet to Enhance the Member Experience - (4:19)
We vs. They (11:57)
   
Operations Training Programs  
Program Name
Click To Start
6 P's of Success (11:03)
Fitness Floor Verbiage for Sticky Situations (11:14)
Practical and Tactical Tools to Make Your Group Fitness Program the Sales and Retention Machine it Should Be Part 1 - Total Time 16:46
Practical and Tactical Tools to Make Your Group Fitness Program the Sales and Retention Machine it Should Be Part 2 - Total Time 24:43
Practical and Tactical Tools to Make Your Group Fitness Program the Sales and Retention Machine it Should Be Part 3 - Total Time 17:42
   
Management Training Programs  
Program Name
Click To Start
5 Tips for Operational Excellence -
Total Time 16:39
6 P's of Success (11:03)
7 Dumb Things Employees do to Screw up Performance Appraisals (7:30)
10 Dumb Mistakes Managers Make With Performance Appraisals (8:37)
20 Key Performance Indicators You MUST Track (15:08)
30 Days to Mastering Your Time, Your Life and Your Priorities - Part 1 (13:25)

30 Days to Mastering Your Time, Your Life and Your Priorities - Part 2 (11:50)

Always and Never (7:20)
A Structured Program to Maximize the Return from Your Online Training Program - Part 1 (8:31)
A Structured Program to Maximize the Return from Your Online Training Program - Part 2 (10:24)
Calculating the Cost to Acquire Each New Member - Total Time 8:19
Creating Your Staff Training Program - Part 1 (6:28)
Creating Your Staff Training Program - Part 2 (7:21)
Creating Your Staff Training Program - Part 3 (5:18)
Creating Your Staff Training Program - Part 4 (6:28)
Cycle of Growth Starts with Change (12:05)
Cycle of Life
Delegation for Managers – The 5 Steps to Successful Project Completion and Talent Utilization - Total Time 8:23

DRAMA!! Stop It and Save Your Company's Culture Now - Part 1 (6:01)

DRAMA!! Stop It and Save Your Company's Culture Now - Part 2 (7:35)

DRAMA!! Stop It and Save Your Company's Culture Now - Part 3 (3:17)

Excellent Envelopes - An Excellent Way to Motivate Your Staff (5:13)

Family & Medical Leave Act (14:50)

Grab Bag Training - (3:58)
How Much Does Each Lost Member Really Cost? - Total Time 8:18
How To Give And Receive Feedback - Part 1 (5:32)
How To Give And Receive Feedback - Part 2 (6:09)
How To Give And Receive Feedback - Part 3 (7:17)
How To Give And Receive Feedback - Part 4 (12:16)

Independent Contractors (13:56)

Inform, Educate, Motivate (11:51)
Inspiration to Implementation - Total Time 4:55
Listening Skills for Success Part 1 (14:37)
Listening Skills for Success Part 2 (13:24)
Managerial Conversations for Clarity! - Total Time 6:26
Managing By Walking Around -
Total Time 9:39
Mastering the Core Competencies for any Seller (3:57)
Minimize Cancellations to Increase Retention and Revenue Part 1 - Total Time 12:44
Minimize Cancellations to Increase Retention and Revenue Part 2 - Total Time 12:44
Minimize Cancellations to Increase Retention and Revenue Part 3 - Total Time 16:41
Motivating Different Generations of Workers to Maximize Results Part 1 - Total Time 13:28
Motivating Different Generations of Workers to Maximize Results Part 2 - Total Time 10:57
PIP (6:37)

Poof! Your Now a Manager - How to Embrace the Entire Role - Part 1 (7:15)

Poof! Your Now a Manager - How to Embrace the Entire Role - Part 2 (8:00)

Preventing Workplace Violence - Part 1 (4:44)
Preventing Workplace Violence - Part 2 (5:00)
Maintaining a Professional and Respectful Workplace (5:56)

Protecting Against Bloodborne Pathogens - Part 1 (2:12)

Protecting Against Bloodborne Pathogens - Part 2 (3:10)

Protecting Against Bloodborne Pathogens - Part 3 (3:50)

Role Play Format For Success (6:18)
Sexual Harassment Part 1 - Recognizing (6:22)
Sexual Harassment Part 2 - Preventing (13:21)
Sexual Harassment Part 3 - Stopping & Correcting (5:26)
Simple, Fair and Motivating Compensation Plans for Desk Staff
Simple, Fair and Motivating Compensation Plans for Membership Sales Staff
Simple, Fair and Motivating Compensation Plans for Trainers
Staff Meetings That Rock! (10:11)
The Competition Analysis - Total Time 18:17
The Follow Up Interviews - Total Time 4:55
The Management Mentor Program for Better Club Integration - Total Time 7:02
The Revealing Interview - Total Time 25:14
Urgent or Important? Communication by the Numbers - Total Time 8:30
Web Strategy for Health Clubs Part 1 -
Total Time 10:43
Web Strategy for Health Clubs Part 2 -
Total Time 15:36
Web Strategy for Health Clubs Part 3 -
Total Time 12:19
Web Strategy for Health Clubs Part 4 -
Total Time 5:32
We vs. They (11:57)
What Does Your Staff Know or Not Know?